ACUDOCX USA, INC.

TERMS OF SERVICE

United States — Nationwide Version | Customers

Last Updated: February 21, 2026 | Version: 2.2

IMPORTANT NOTICES — PLEASE READ BEFORE USING THE SERVICE

WHO THESE TERMS COVER: These Terms govern Customers who purchase translation and related services through the AcudocX Platform. Contractors who provide translation services are governed by a separate Independent Contractor Agreement.

ARBITRATION: These Terms contain a binding arbitration provision and class action waiver governed by the Federal Arbitration Act. They materially affect your legal rights. Please read Section 15 carefully before using the Service.

ELECTRONIC ACCEPTANCE: By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This constitutes a legally binding agreement under the E-SIGN Act, 15 U.S.C. § 7001 et seq.

MULTILINGUAL VERSIONS: These Terms are available in Spanish and other languages upon request by contacting info@acudocx.com. If any part of your onboarding or purchasing process with AcudocX occurred in a language other than English, you are entitled to receive these Terms in that language before being bound by them, consistent with California Civil Code § 1632 and equivalent state law.

These Terms of Service (“Terms”) govern your access to and use of the AcudocX platform, websites, applications, and related services (collectively, the “Service” or “Platform”).

AcudocX USA, Inc., a Delaware corporation with its principal place of business at 2000 Central Avenue, Suite 100, Boulder, Colorado 80301, USA, doing business as AcudocX (“AcudocX,” “Company,” “we,” “us,” or “our”), is a wholly owned subsidiary of AcudocX Pty Ltd (Australia). Certain operational, technical, security, and administrative functions may be performed by affiliated entities under common ownership or control (“Affiliates”). References to “Company” in these Terms include such Affiliates solely to the extent necessary to operate, deliver, and support the Platform and its services.

If you do not agree to these Terms, you may not access or use the Service.

DEFINITIONS

The following terms have the meanings set out below. Where a defined term is also used in the Independent Contractor Agreement, the definitions are intended to be consistent.

“Affiliate” means any entity under common ownership or control with AcudocX USA, Inc., including AcudocX Pty Ltd (Australia).

“Company,” “we,” “us,” “our” means AcudocX USA, Inc. and its Affiliates, as context requires.

“Completion” means the event that occurs when a Contractor submits final Deliverables through the designated Platform upload or delivery mechanism, triggering payment settlement and the commencement of the 30-day document retention period.

“Contractor” means an independent certified translator or other service provider engaged through the Platform under a separate Independent Contractor Agreement with AcudocX USA, including Individual Translator Contractors, Entity Contractors, and Enterprise Contractors as defined in that Agreement.

“Customer,” “you,” “your” means any individual, business, government entity, or organization that accesses or uses the Service to purchase translation or related services, and whose relationship with AcudocX is governed by these Terms.

“Deliverable” means any translated document, certified translation, edited content, localized material, or other output produced by a Contractor in performing Services for a Customer.

“Platform” means the AcudocX digital marketplace and service delivery environment, including all associated web interfaces, mobile applications, APIs, and operational systems through which Services are offered, accepted, performed, and delivered.

“Services” means translation, certified translation, editing, localization, transcription, formatting, proofreading, or related language services assignments performed by Contractors through the Platform.

“Sensitive Personal Information” or “SPI” has the meaning set out in Section 10.3.

“Start” means the event that occurs when a Contractor clicks “Start Job” on the Platform, confirming acceptance of an assignment and commencing performance obligations. Prior to Start, a Customer may cancel an order without affecting any Contractor payment entitlement.

HOW ACUDOCX WORKS

Before reviewing the legal terms, here is a plain-language overview of how the Platform operates and the protections built into it.

Credentialed Translators: Every translator on the AcudocX Platform is independently credentialed by AcudocX. All translators must hold current professional certification or active membership in good standing with a recognized translation or language services body — such as the American Translators Association (ATA), the Chartered Institute of Linguists (CIOL), the Australian Institute of Interpreters and Translators (AUSIT), the National Accreditation Authority for Translators and Interpreters (NAATI), or the International Federation of Translators (FIT) — and must maintain that credential throughout their engagement on the Platform.

Your Order: When you place an order, it is made available to all qualified Contractors in the relevant language pair. The first Contractor to confirm Start is assigned to your order. That Contractor is solely and professionally responsible for the accuracy and integrity of the Deliverable they produce.

Delivery Timelines: Upon accepting your assignment, your assigned Contractor will communicate an expected delivery timeframe to you through the Platform’s messaging functions. If you require a delivery date the Contractor cannot accommodate, the Contractor must promptly surrender the job back to the available pool for reassignment, without penalty to you.

Professional Accountability: All Contractors are bound by the ethical codes of their credentialing bodies, including duties of accuracy, confidentiality, and professional integrity under the ATA Code of Ethics and Professional Practice, the AUSIT Code of Ethics, and the standards of other recognized professional bodies. Contractors are contractually prohibited from downloading or retaining your documents outside the secure Platform environment.

Quality Assurance: If something is not right with your Deliverable, you have a right to request a revision at no additional charge. If a legitimate quality failure cannot be remedied, you may be entitled to a full or partial refund. See Section 6 for full details.

Payment: Payment is processed through Stripe at the time of your order. Upon Completion, funds are automatically distributed to your assigned Contractor and any other relevant parties through the Platform’s payment settlement process. There is no delay between Completion and payment distribution.

Your Data: Your documents are retained on the Platform for a maximum of 30 days following Completion, then permanently deleted. Your personal information is never sold or shared for advertising purposes.

1. ELIGIBILITY

You represent and warrant that:

You are at least 18 years old and legally capable of entering into a binding contract under applicable law;
You have full legal authority to enter into these Terms on your own behalf or, if acting on behalf of a business or other entity, you are authorized to bind that entity;
Your use of the Service complies with all applicable federal, state, and local laws and regulations; and
You are not a Specially Designated National (SDN) or otherwise listed on any sanctions list maintained by OFAC, BIS, or any other applicable U.S. government authority, and are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. sanctions or export restrictions, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

The Service is not directed to children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 as Platform users. Where documents submitted for translation contain personal information about minors — such as birth certificates, school records, or passports — that information is handled under the same strict confidentiality, access, and deletion requirements applicable to all Customer data. See Section 10.4.

2. ACCOUNT REGISTRATION

To access certain features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete registration information and keep it updated throughout your use of the Service;
Maintain the confidentiality of your login credentials and not share them with any third party;
Accept responsibility for all activity that occurs under your account, whether authorized by you or not; and
Notify us promptly at info@acudocx.com if you suspect any unauthorized access to or use of your account.

We may suspend or terminate accounts for violations of these Terms, suspected fraud, unlawful conduct, or extended inactivity, in accordance with Section 17.

You may not create multiple accounts without our prior written consent.

3. PERMITTED USE AND PROHIBITED CONDUCT

Your use of the Service is subject to the following conditions. You agree not to:

Violate any applicable federal, state, or local law or regulation;
Engage in fraud, misrepresentation, or impersonation of any person or entity;
Upload or submit documents or content that you do not have the legal right to share, or that infringe the intellectual property, privacy, or other rights of any third party;
Use automated scraping tools, bots, crawlers, or unauthorized access mechanisms to interact with the Service;
Transmit malware, viruses, or any harmful or disruptive code;
Attempt to interfere with the integrity, security, or availability of the Service or its underlying infrastructure;
Use the Service for any unlawful, deceptive, or abusive purpose; or
Use contact details or information about Contractors learned through the Platform to solicit, engage, or transact with those Contractors directly for the same or substantially similar services outside the Platform. Doing so removes the quality guarantees, professional accountability framework, and consumer protections that AcudocX provides. This provision reflects AcudocX’s platform integrity policy, which is symmetrically enforced against Contractors under the Independent Contractor Agreement.

We reserve the right to investigate suspected violations and to cooperate with law enforcement authorities in connection with any alleged illegal activity.

4. SERVICE DESCRIPTION AND STANDARDS

4.1 Nature of Services

AcudocX provides certified translation and related language services through independent credentialed Contractors. Key points about our Service:

Independent Contractors: All translation services are performed by independent certified translators who are not employees of AcudocX. Contractors are engaged under separate Independent Contractor Agreements and are solely responsible for the professional quality of their Deliverables. AcudocX is the marketplace and platform operator; it is not the translator.
Certified Translations: Where certified translation services are ordered, Deliverables are certified and signed by the assigned Contractor in accordance with applicable professional standards. For USCIS immigration filings, certified translations must include a signed statement by the translator attesting to accuracy, completeness, and competence in both languages. AcudocX Contractors are required to include this statement in a format consistent with USCIS guidance. You are responsible for verifying the specific acceptance requirements of the authority to whom you intend to submit the Deliverable before placing your order.
Not Legal Advice: AcudocX does not provide legal advice. Translations are provided for informational and official submission purposes only.
No Acceptance Guarantee: We do not guarantee that any Deliverable will be accepted by any government agency, court, immigration authority, or other third party.
Delivery Timelines: Timelines communicated at the time of order are estimates unless expressly confirmed in writing. If a Contractor cannot meet an agreed delivery timeframe, the Contractor must surrender the assignment for reassignment. See Section 6.4.
Branded Services: Some orders may be fulfilled through an Entity Contractor’s branded experience. In all cases, the translator assigned to your order is an independently credentialed Individual Translator Contractor contracted directly with AcudocX USA. The Deliverable is certified by that individual translator under their own professional credentials, regardless of any branding displayed.

4.2 Quality Standards

All Contractors are required to perform Services in accordance with the professional ethical standards of their credentialing bodies, including the ATA Code of Ethics and Professional Practice, the AUSIT Code of Ethics, NAATI professional standards, and the CIOL Code of Professional Conduct where applicable. These standards require accuracy, completeness, confidentiality, and professional integrity in all Deliverables.

Quality review on the Platform is primarily Customer-driven. You are best placed to identify issues with your own documents. You are encouraged to raise concerns directly with your assigned Contractor through the Platform’s messaging functions promptly upon receipt of the Deliverable.

4.3 AI and Technology Tools

Contractors may use professional translation tools, including computer-assisted translation (CAT) software, translation memory systems, and AI-assisted translation tools, at their professional discretion and consistent with their ethical obligations. Where such tools are used:

Contractors remain solely and professionally responsible for the accuracy, integrity, and quality of the final Deliverable;
Customer documents and source materials are not uploaded to any unauthorized publicly accessible, third-party hosted, or cloud-based AI, machine translation, or generative AI system. This is a binding contractual obligation on all Contractors under their Independent Contractor Agreement; and
AcudocX will disclose, upon your written request, whether AI-assisted tools were used in the production of your specific Deliverable, consistent with Contractor disclosure obligations under the Independent Contractor Agreement.

4.4 Quality Review Process

Where a quality issue is identified with a Deliverable, AcudocX may initiate a quality review. Quality issues warranting review include, without limitation: mistranslation or inaccurate rendering; omission of source content; incorrect certification language, formatting, or seal placement; failure to use correct templates or letterhead where supplied; inappropriate communications; or failure to follow documented Customer instructions. The quality review and cure process is governed by Section 6 of these Terms.

4.5 ISO 17100 and Service Tiers

AcudocX is committed to aligning its platform quality management processes with ISO 17100 (Translation Services — Requirements for Translation Services). Certain service tiers and enterprise arrangements may be offered under ISO 17100-aligned processes. Where ISO 17100 compliance is not expressly represented for a given service tier, the applicable quality standard is the professional certification and ethical obligations of the assigned Contractor’s credentialing body. Enterprise customers requiring ISO 17100 compliance documentation should contact info@acudocx.com before placing orders.

4.6 Enterprise Service Level Agreements

Standard consumer orders are processed on a best-efforts basis without guaranteed turnaround times. Enterprise customers may enter into a separate Enterprise Services Addendum that includes committed SLAs, escalation procedures, and dedicated account management. Enterprise payment and settlement terms are governed separately by the terms agreed in writing at onboarding. To inquire, contact info@acudocx.com.

4.7 Document Retention

Deliverables and associated source documents are retained on the Platform for a maximum of 30 days following Completion, after which they are permanently deleted from our systems. You are strongly encouraged to download your Deliverables promptly. We do not use retained documents for any purpose other than service delivery, quality assurance, dispute resolution, and regulatory compliance within this retention window. This retention period is consistent with the retention policy applicable to Contractors under the Independent Contractor Agreement.

5. ORDERS, FEES, AND PAYMENT

5.1 Pricing, Taxes, and Scope

All prices are listed in U.S. Dollars (USD).
Applicable sales, use, or similar taxes are calculated and collected at checkout through our payment processor (currently Stripe) in accordance with applicable law and Stripe’s tax identification and collection services. Tax collection is outside the direct control of AcudocX and is governed by the payment processor’s terms and applicable law.
We may update pricing at any time. Changes do not affect orders placed and paid prior to the effective date.
Order scope: Orders are priced based on the information you provide at checkout, including document type, page count, language pair, and selected service tier. If the document you submit materially differs from the information provided at checkout, your assigned Contractor will notify you through the Platform before proceeding. You will have the option to place a revised order at the appropriate price or receive a full refund of your original payment. This is not a quality failure on the Contractor’s part and is governed by the incorrect service selection provisions of the Independent Contractor Agreement.

5.2 Promotions and Coupons

Promotions and coupon codes are distributed through AcudocX’s Distributor and Entity Contractor network. The following conditions apply:

Coupon codes must be applied at checkout and cannot be applied retroactively;
Refunds on promotional purchases are calculated on the net amount actually paid by you after the discount, not the pre-discount gross price, unless applicable law requires otherwise; and
Promotional pricing does not affect the quality standards or professional obligations applicable to your order.

5.3 Payment Processing

Payments are processed through our third-party payment processor, currently Stripe Connect. Stripe is PCI-DSS compliant.
By submitting payment information, you authorize AcudocX and Stripe to charge the full amount due at order confirmation.
Upon Completion, funds are automatically distributed by Stripe simultaneously to the assigned Contractor and any other applicable parties. Payment distribution is triggered by Completion on a per-order basis — there is no periodic settlement delay.
We may change our payment processor with reasonable advance written notice, providing sufficient time for you to update any saved payment methods before the transition takes effect.
We comply with applicable U.S. electronic payment laws, including the Electronic Fund Transfer Act (EFTA) where applicable.

5.4 Pre-Completion Refunds

Where a refund is initiated before platform-confirmed Completion, no funds have been distributed to any Contractor or other party. The refund is processed directly through Stripe without affecting any Contractor payment entitlement. Pre-Completion refunds do not give rise to any recovery obligation against Contractors.

6. CUSTOMER PROTECTION PROMISE — YOUR RIGHTS WHEN SOMETHING GOES WRONG

6.1 Your Right to Revision

If a completed Deliverable contains a legitimate error — including mistranslation, omission of source content, incorrect certification language or formatting, or failure to follow your documented instructions — you are entitled to request a correction at no additional charge. This right reflects the professional obligations all AcudocX Contractors have accepted under their credentialing body’s code of ethics and the Independent Contractor Agreement, which expressly requires Contractors to remedy legitimate errors at no additional charge.

To request a revision, use the Platform’s messaging function or “Raise an Issue” feature within a reasonable time of receiving your Deliverable. Revisions requested due to a change in your own requirements after delivery, rather than a Contractor error, may be treated as a new order.

6.2 Dispute Resolution — AcudocX Assessment Process

Where a quality concern or service dispute is raised, AcudocX will assess whether the issue arises from:

(A) A legitimate quality or performance failure — where the Deliverable contains a genuine deficiency or the Contractor has breached applicable professional standards or the Independent Contractor Agreement; or
(B) An unsubstantiated dispute — where the Deliverable was completed satisfactorily and in accordance with applicable professional standards.

This assessment framework mirrors the post-Completion dispute process applied under the Independent Contractor Agreement, ensuring consistent and fair outcomes for both Customers and Contractors.

Contractors are given no fewer than 72 hours to submit evidence or a written response before a determination is made, consistent with their rights under the Independent Contractor Agreement. AcudocX will notify you of the outcome in accordance with the response timelines below.

Response Timeline Commitments:

Stage	Commitment
Acknowledgment	Within 24 hours of receiving your dispute or issue report
Written assessment	Within 5 business days
Final determination	Within 15 business days, with a brief written explanation

If you are not satisfied with AcudocX’s determination, you may escalate within 10 business days by emailing legal@acudocx.com (Subject: “Customer Dispute Escalation — [Order ID]”). AcudocX’s final escalated determination is without prejudice to your rights under Section 15.

6.3 Outcomes by Scenario

Scenario A — Legitimate quality or performance failure: AcudocX will offer you one or more of the following remedies, depending on the nature and extent of the failure: free revision by the original Contractor; reassignment to a new qualified Contractor; partial refund reflecting the proportion of unusable work; or full refund where the Deliverable is substantially unusable. Recovery of any funds already distributed to a Contractor is governed by the Independent Contractor Agreement and is a matter between AcudocX and the Contractor — it does not affect your refund entitlement.

Scenario B — Unsubstantiated dispute: Where AcudocX determines that the Deliverable was completed satisfactorily, a refund will generally not be available. AcudocX will communicate this determination with a written explanation. You retain your rights under Section 15.

6.4 Cancellations

Pre-Start cancellation: If you cancel before a Contractor has confirmed Start, you are entitled to a full refund. No Contractor payment entitlement arises prior to Start confirmation.
Post-Start cancellation by you: If you cancel after a Contractor has confirmed Start, your refund entitlement depends on the extent and quality of work completed at the point of cancellation. Where work completed to the point of cancellation is substantially complete and meets professional standards, the Contractor is generally entitled to full payment, which will be deducted from any refund issued to you. Where only partial work has been completed, payment will reflect the proportion of acceptable, usable work delivered. You may submit documentation through the Platform to support the assessment.
Contractor non-delivery or abandonment: If a Contractor fails to deliver or abandons your order, AcudocX will notify you within a commercially reasonable time and facilitate prompt reassignment. If reassignment is not feasible within a timeframe acceptable to you, you are entitled to a full refund.

6.5 Chargebacks

If you initiate a chargeback with your card issuer or payment processor, AcudocX will assess the underlying claim. Where AcudocX determines the chargeback is unsubstantiated and the Deliverable was completed satisfactorily, AcudocX will contest the chargeback with Stripe and bear the resulting financial cost — Contractors retain their distributed payments in this scenario. Where a chargeback is substantiated by a legitimate quality failure, AcudocX will accept the outcome and seek recovery from the responsible Contractor under the Independent Contractor Agreement.

Nothing in these Terms limits any non-waivable consumer refund or cancellation rights under applicable law.

6.6 Customer Feedback

Upon Completion, you will have the opportunity to provide feedback on your Deliverable and service experience through the Platform’s feedback mechanism. Feedback is used to maintain quality standards and inform Contractor performance records on the Platform. Contractor quality performance history maintained by AcudocX may be considered in future assignment prioritization.

7. INTELLECTUAL PROPERTY

7.1 AcudocX Platform and Content

All content, trademarks, service marks, logos, software, and materials comprising the Service — other than User Content — are owned by or licensed to AcudocX and are protected by U.S. copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or internal business purposes in accordance with these Terms.

7.2 Ownership of Deliverables

Upon Completion and full payment, ownership of the Deliverable vests in you. This is consistent with the intellectual property framework of the Independent Contractor Agreement, under which Contractors assign all rights in Deliverables to the Customer upon Completion and payment, and irrevocably waive moral rights and rights of attribution in your favor to the extent permitted by applicable law.

AcudocX retains only such limited rights in Deliverables as are necessary to deliver the Deliverable to you through the Platform, retain a copy for the 30-day window described in Section 4.7, and comply with applicable legal obligations.

7.3 Customer-Authorized Third Party Access

Where you authorize a third party — such as a migration agent, legal representative, or other customer-broker — to access or handle your Deliverables through the Platform’s customer-broker functionality, AcudocX may facilitate that access on your behalf. Such access is made pursuant to your own authorization. AcudocX’s and the Contractor’s confidentiality and data security obligations apply equally with respect to Customer-authorized third parties.

8. USER CONTENT

You retain ownership of documents and other content you submit through the Platform (“User Content”). By submitting User Content, you grant AcudocX a limited, non-exclusive, worldwide license to access, process, reproduce, and transmit User Content solely to provide the requested Services, facilitate delivery, and retain User Content for the 30-day post-Completion window for quality assurance, dispute resolution, and regulatory compliance.

You represent and warrant that you have the full legal right to submit the User Content and that it does not infringe any third party’s rights.

Personal information in User Content: Documents submitted for translation frequently contain PII of yourself or third parties. AcudocX and its Contractors handle all User Content and PII in accordance with Section 10 and applicable professional ethical obligations. Contractors are contractually prohibited from downloading, saving, or disclosing your documents or PII outside the secure Platform environment. Where local handling of a source document is required as an interim operational measure, Contractors are required under the Independent Contractor Agreement to permanently delete any local copy immediately upon upload of the completed Deliverable to the Platform.

We may remove User Content that violates these Terms or applicable law.

9. DMCA POLICY

We comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512. DMCA notices should be sent to:

DMCA Agent — AcudocX USA, Inc. 2000 Central Avenue, Suite 100, Boulder, Colorado 80301 Email: DMCA@acudocx.com

Accounts of repeat infringers may be suspended or terminated.

10. PRIVACY AND DATA PROTECTION

AcudocX is committed to handling your personal information responsibly. The core data commitments in this Section apply directly and are not dependent solely on our Privacy Policy. Our Privacy Policy provides additional detail and is incorporated into these Terms by reference. In the event of any conflict between the Privacy Policy and this Section on a matter expressly addressed here, this Section governs.

We comply with applicable U.S. federal and state privacy laws, including the CCPA and CPRA, the New York SHIELD Act, FTC Act Section 5, applicable state data breach notification laws, and other applicable state privacy statutes.

10.1 Data We Collect and How We Use It

We collect personal information you provide during account registration, ordering, and use of the Service, as well as information generated by your use of the Platform. We use this information to provide the Service, process payments, communicate about your orders, maintain platform quality and security, comply with legal obligations, and improve the Platform.

We do not sell your personal information as defined under CCPA/CPRA. We do not share your personal information for cross-context behavioral advertising purposes.

10.2 Third-Party Service Providers

We share personal information with third-party service providers only as necessary to operate the Platform and provide the Service. Categories of service providers who may receive your personal information include: payment processors (currently Stripe Connect), cloud infrastructure and hosting providers, identity verification services, customer support tooling providers, and analytics and platform performance services. All service providers are contractually required to handle your personal information in accordance with applicable law and our data protection standards. We do not authorize service providers to use your personal information for their own independent purposes.

10.3 Sensitive Personal Information (SPI)

Documents submitted for translation frequently contain Sensitive Personal Information (“SPI”), including immigration status, health and medical information, financial account details, government-issued identification numbers, and other categories recognized as sensitive under applicable law including CCPA/CPRA.

AcudocX and its Contractors use SPI solely for the purpose of performing the translation services you have ordered. SPI is not used for any secondary purpose, including marketing, profiling, or analytics. Contractors are contractually prohibited from retaining, copying, or disclosing SPI outside the secure Platform environment. SPI is subject to the same 30-day retention and deletion schedule applicable to all Customer documents.

You have the right under CCPA/CPRA and applicable law to limit the use of your SPI beyond service performance purposes. To exercise this right, contact: privacy@acudocx.com.

10.4 Children’s Personal Information

Where documents submitted for translation contain personal information about minors — such as birth certificates, school records, passports, or medical records — that information is handled with the same strict confidentiality, access restrictions, and deletion requirements applicable to all Customer data. AcudocX and its Contractors do not use children’s personal information for any purpose other than performing the specific translation service ordered. The 30-day retention and deletion schedule applies.

The Platform is not directed to children under 13 as end users. If you believe a child under 13 has created a Platform account, contact privacy@acudocx.com.

10.5 Consumer Privacy Rights

Depending on your state of residence, you may have rights including:

The right to know what personal information we collect, use, and disclose;
The right to delete personal information (subject to legal retention requirements);
The right to correct inaccurate personal information;
The right to opt out of the sale or sharing of personal information for advertising purposes;
The right to limit use of Sensitive Personal Information; and
The right to data portability.

Response timelines: AcudocX will respond to verifiable consumer requests within 45 calendar days of receipt, with one 45-day extension where reasonably necessary. To exercise privacy rights, contact: privacy@acudocx.com (Subject: “Privacy Rights Request — [Name/Account Email]”).

10.6 Data Breach Notification

In the event of a security incident involving unauthorized access to or disclosure of your personal information, AcudocX will notify affected Customers as required by applicable state law — in all cases as expeditiously as possible and not to exceed 30 calendar days following discovery of the breach, absent a law enforcement delay or other legally recognized exception. Notifications will be sent to your registered email address.

AcudocX’s Contractors are contractually required under the Independent Contractor Agreement to notify AcudocX within 24 hours of discovering or suspecting any unauthorized access to or loss of Customer data, enabling AcudocX to respond promptly.

10.7 Cookies and Tracking Technologies

AcudocX uses cookies, web beacons, and similar tracking technologies for session management, security, and platform performance analytics. A full description of tracking technologies used, their purposes, and opt-out options is available in our Cookies Policy at [cookies policy URL]. Where applicable law requires consent before placing non-essential cookies, that consent will be requested at your first Platform visit.

11. MARKETING COMMUNICATIONS

We comply with the CAN-SPAM Act and applicable state laws. You may opt out of marketing communications at any time via the unsubscribe link in any marketing email or by contacting info@acudocx.com. Transactional and service-related communications are not marketing communications and may be sent regardless of your marketing preferences.

12. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE PLATFORM AND ITS DELIVERY INFRASTRUCTURE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND WITH RESPECT TO THE PLATFORM’S TECHNICAL OPERATION, AVAILABILITY, OR UNINTERRUPTED ACCESS.

THE FOREGOING DISCLAIMER APPLIES TO THE PLATFORM AS A TECHNOLOGY SERVICE AND DOES NOT DISCLAIM OR LIMIT THE PROFESSIONAL OBLIGATIONS AND QUALITY STANDARDS APPLICABLE TO CONTRACTORS UNDER THEIR INDEPENDENT CONTRACTOR AGREEMENTS AND APPLICABLE PROFESSIONAL CODES OF ETHICS. CERTIFIED TRANSLATORS ON THE PLATFORM MAKE PROFESSIONAL REPRESENTATIONS IN THEIR CERTIFICATION STATEMENTS, AND THOSE PROFESSIONAL OBLIGATIONS ARE EXPRESSLY PRESERVED.

Some states do not permit the exclusion of implied warranties in consumer contracts; in such states, exclusions apply to the fullest extent permitted by law. Nothing in these Terms excludes rights that cannot be waived under applicable consumer protection law, including the Magnuson-Moss Warranty Act where applicable.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

ACUDOCX SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITY, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATEST OF:

(A) THE TOTAL FEES PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM;

(B) THE TOTAL FEES PAID BY YOU TO ACUDOCX IN THE SIX (6) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(C) FIVE HUNDRED DOLLARS ($500 USD).

This limitation applies to the fullest extent permitted by law and does not apply where prohibited by applicable state consumer protection statutes or other mandatory provisions of law.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AcudocX USA, Inc., its parent (AcudocX Pty Ltd), Affiliates, officers, directors, employees, Contractors, and assigns from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of applicable law, your infringement of any third party’s rights, or your misuse of the Service. Your indemnification obligations do not apply to claims arising from AcudocX’s own negligence, willful misconduct, or breach of its obligations.

15. DISPUTE RESOLUTION AND ARBITRATION

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, and by applicable U.S. federal law, except to the extent that mandatory provisions of the law of your state of residence require application of that state’s law, including any non-waivable consumer protection rights. Nothing in these Terms waives any right that cannot be waived as a matter of law.

15.2 Informal Resolution

Before initiating arbitration or filing in small claims court, the parties agree to attempt good faith resolution for 30 days from the date the complaining party provides written notice of the dispute. Notices to AcudocX should be sent to info@acudocx.com.

15.3 Mandatory Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION OF MOST DISPUTES AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS OR COLLECTIVE ACTIONS.

Except as provided in Sections 15.5 and 15.6, any dispute not resolved through informal negotiation under Section 15.2 shall be resolved exclusively by binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time of filing (www.adr.org).

Fees: AcudocX shall pay all AAA administrative fees and arbitrator compensation, except that your initial filing fee shall not exceed the amount in the then-current AAA Consumer Fee Schedule.

Location: Arbitration shall be conducted remotely or, at your election, in the county of your residence.

Award: The arbitrator’s written award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Note on rule set: The Consumer Arbitration Rules apply to all Customer disputes under these Terms. Contractor disputes are subject to different AAA rule sets under the Independent Contractor Agreement, as appropriate to their Contractor type.

15.4 Class Action Waiver

YOU AND ACUDOCX EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable in a particular proceeding, that proceeding shall not be subject to arbitration.

15.5 Small Claims Exception

Either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies under that court’s jurisdictional requirements.

15.6 Government Agency Rights

Nothing in these Terms prevents you from filing a complaint or charge with a government agency, including the FTC, CFPB, or applicable state consumer protection authority.

15.7 Arbitration Opt-Out

You may opt out of mandatory arbitration under Section 15.3 within 30 calendar days of first accepting these Terms by sending written notice including your name and account email address to:

Email: terms@acudocx.com (Subject: “Arbitration Opt-Out — [Name/Account Email]”)
Certified Mail: AcudocX USA, Inc., Attn: Legal — Arbitration Opt-Out, 2000 Central Avenue, Suite 100, Boulder, Colorado 80301, USA

Upon receipt of a valid email opt-out, AcudocX will send an automated acknowledgment to your registered email address within 2 business days confirming receipt and the date received. If you do not receive acknowledgment within 2 business days, contact legal@acudocx.com. AcudocX retains records of all opt-out notices and acknowledgments for a minimum of seven (7) years.

Opting out does not affect any other provision of these Terms. If you opt out, disputes will be resolved in a court of competent jurisdiction in accordance with Section 15.1.

16. EXPORT CONTROLS AND SANCTIONS COMPLIANCE

You represent and warrant that your use of the Service complies with all applicable U.S. export control and sanctions laws, including the Export Administration Regulations (EAR) and OFAC regulations. You may not use the Service in connection with any transaction involving a person, entity, or jurisdiction subject to comprehensive U.S. sanctions. AcudocX may immediately suspend your access to the Service if AcudocX has a reasonable basis to believe you are in breach of this Section, without liability to you.

17. FORCE MAJEURE

AcudocX is not liable for any delay or failure to perform its obligations to the extent resulting from events beyond our reasonable control (“Force Majeure Events”), including natural disasters, acts of war or terrorism, government actions or restrictions, epidemic or pandemic, cyberattacks, widespread infrastructure outages not caused by AcudocX, payment processor outages, banking system disruptions, or changes in applicable law rendering performance illegal or commercially impracticable.

We will notify you promptly of a Force Majeure Event affecting your order and use commercially reasonable efforts to resume performance. If a Force Majeure Event prevents performance for more than 30 consecutive days, you may cancel your affected order and receive a full refund for services not yet performed.

18. TERMINATION

You may terminate your account at any time via your account settings or by contacting info@acudocx.com. We may suspend or terminate your access for violation of these Terms, fraud, unlawful conduct, or risk to the Service or other users, with or without notice depending on the severity of circumstances. Termination does not affect rights or payment obligations accrued before the effective date. Sections 7, 8, 9, 10, 12, 13, 14, 15, and 18 survive termination.

19. AMENDMENTS

We may update these Terms at any time. For material changes, we will notify you via the Platform and your registered email address before the effective date. For any amendment that materially modifies Section 15 (Dispute Resolution and Arbitration), we will provide at least 30 calendar days’ advance notice before the effective date — consistent with the amendment notice standard applied under the Independent Contractor Agreement.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to an amendment, you must stop using the Service before it takes effect.

20. ACCESSIBILITY

AcudocX is committed to making the Platform accessible to all users. We strive to conform to WCAG 2.1 Level AA accessibility standards. If you encounter accessibility barriers, please contact info@acudocx.com. These Terms and key Platform documents are available in alternative formats and languages upon request.

21. GENERAL PROVISIONS

Entire Agreement: These Terms, together with our Privacy Policy, Cookies Policy, and any executed Enterprise Services Addendum, constitute the entire agreement between you and AcudocX regarding the Service.

Severability: If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions remain in effect. If the class action waiver in Section 15.4 is found unenforceable in a particular proceeding, that proceeding shall not be subject to arbitration.

No Waiver: Failure to enforce any provision on any occasion is not a waiver of the right to enforce it in the future. No waiver is effective unless made in writing by an authorized representative of AcudocX.

Assignment: You may not assign these Terms without our prior written consent. AcudocX may assign to an Affiliate, successor, or acquirer without your consent, provided the assignee assumes all obligations under these Terms and you receive written notice.

Electronic Signatures: Acceptance by electronic means is legally binding under the E-SIGN Act, 15 U.S.C. § 7001 et seq., and applicable state electronic signature law.

Notices: Notices to AcudocX under these Terms should be sent to the contact addresses in Section 22. AcudocX will send notices to you at your registered email address. Notices sent by email are deemed received 24 hours after transmission, provided no bounce-back is received.

22. CONTACT INFORMATION

AcudocX USA, Inc. 2000 Central Avenue, Suite 100 Boulder, Colorado 80301, United States

Purpose	Contact
General inquiries	info@acudocx.com
Privacy & data rights requests	privacy@acudocx.com
DMCA notices	DMCA@acudocx.com
Arbitration opt-out	terms@acudocx.com
Legal, dispute escalation & breach notification	legal@acudocx.com

AcudocX USA, Inc. | A Delaware Corporation | Subsidiary of AcudocX Pty Ltd (Australia) Version: 2.2 | Document Status: FINAL — Approved for Publication Supersedes: Customer Terms of Service v2.1 (February 21, 2026)

Customer Terms and Conditions